Draft, not yet reviewed by a lawyer. This text has not been approved for use. It must be checked by a Nigerian lawyer before the service is offered to the public.

Refund Policy

Sweezylab · Last updated 18 October 2026

This explains when your credits or money come back to you. It is part of our Terms of Service.

1. You see the price first, and nothing is taken for failed work

Before a video starts we show you its price in credits. You confirm it, and only then are the credits put on hold.
If the writing step (scenes and image prompts) finishes, the held credits are charged.
If that step fails, is stopped, or the program or our server stops before it can finish, the held credits are returned to your balance automatically. You don't need to ask.

2. The AI script writer and the AI voiceover

These are bought separately from a video, with the same credits, and you see the price before you confirm.

Suggesting titles and writing the opening hook are free.
A full script is charged when you confirm you want it written. If it cannot be finished, for example because a part still fails after several tries, nothing is kept and the credits are returned to your balance automatically.
A voiceover is charged when you order it. If the voice service cannot start the job or the job fails, the credits are returned automatically.
Once a script or voiceover has been delivered to you, the credits are not returned only because you would have liked a different result. You can write or order another one.

3. Problems on your side are not refunded

The image step runs in your own Chrome with your own Google account, and the CapCut export runs on your own computer. These cost us nothing, and we cannot control them. If something fails there (for example Google Flow changes, your Google account is limited, Chrome closes, or CapCut can't open the file), the credits for the finished writing step are not returned. We will still try to fix the problem so that you can finish your video without paying again.

4. If your video voiceover changes after you paid

If you replace your voiceover with a longer one, the price for the longer length applies, and we will ask for the difference before continuing.
If you replace it with a shorter one, the credits already charged are not returned.

5. Payments that went wrong

If you were charged but your credits did not arrive, write to us with the payment reference shown on your Credits page. We will check with our payment provider and add the credits or refund you.
If you paid less than the pack price, no credits are added automatically. Write to us with your reference and we will sort it out.
If you were charged twice for the same pack, we will refund the extra payment.

6. Unused credits

Credits you have bought but not used can be refunded within 7 days of the purchase if you ask us at danieljobs231@outlook.com. After that, credits stay in your account and do not expire, but they are not refundable except where the law requires it or where we close your account without a reason related to your conduct (see the Terms).

7. Free trial

The free trial has no charge, so nothing is refundable. Failed free-trial runs do not use up your trial.

8. How to ask

Write to danieljobs231@outlook.com with your account email and, if it is about a payment, the reference from your Credits page. We aim to reply within 3 working days. Refunds go back to the payment method you used, and the time they take to appear depends on your bank or card provider.

9. Your legal rights

Nothing in this policy takes away any right you have under Nigerian consumer protection law.